Claims Management Services
Proactive & Transparent
Working on your behalf to prepare, lodge and handle various consumer claims against mis-selling, our pursuit for the fair treatment of consumers has historically resulted in massive success.
Well-versed in recovering millions of pounds of compensation for mis-sold products, our *no-win, no-fee arrangement means you don’t need to worry about paying any upfront fees.
Quite simply, if we agree to take on your claim and you don’t receive a pay-out, you don't pay us a penny.
If you want a swift resolution from a proactive and transparent claims management company, we are waiting to hear from you.
Important notice: restrictions on our business
Addlington-West Group Ltd (FRN: 838665) is authorised and regulated by the Financial Conduct Authority (FCA) to carry on regulated claims management activity.
We have voluntarily agreed with the FCA to certain restrictions on our permission. They took effect on 27th October 2026 and will stay in place until the FCA varies or removes them.
While these restrictions apply, we cannot carry out the following actions unless the FCA consents to this in writing: taking on new customers or agreeing to act for anyone who was not already our customer before 27th October 2026. This also applies to starting any new or additional claims for existing customers.
We will also not market our services or contact people about possible claims.
If you are already one of our customers, we will continue working on the claim or claims we handle for you. Your agreement with us is unchanged, and you do not need to do anything as a result of this notice. If you have any questions about your claim, please contact us.
You do not have to use a claims management company to make a complaint. You can complain directly to your lender or provider for free and, if you are unhappy with their response, take your complaint to the Financial Ombudsman Service at no cost (www.financial-ombudsman.org.uk).
Details of these requirements are published on our entry on the FCA’s Financial Services Register: https://register.fca.org.uk/ (FRN: 838665), and they will remain on the Register until they are lifted.
Important Information
Please note that telephone calls to our office are recorded for training and monitoring purposes. Addlington-West Group would like to remind you that you are not required to appoint a third-party to represent a claim. You can submit your own claim for free or you can complain to the Financial Ombudsman Service (FOS) or represent the claim to alternative dispute resolution scheme if the respondent is a member of such.
For each separate claim, you shall pay us a success fee where your claim is successful. The amount of the success fee will be dependent on the level of award/compensation that is offered and is based on the GROSS amount. Our fees range from 15% to 25% excluding VAT. VAT will also be added and charged at the prevailing rate, which is currently 20%. For more information, please refer to the illustration below. This explains the success fee in relation to amounts of compensation.
N.B. The above illustration is neither an assumed or confirmed estimate of the potential recovery amount. The VAT rate was calculated on 27th June 2019 and this is subject to change.
*If your claim is successful, our fee is between 15% to 25%. If you cancel the agreement prior to the claim reaching a conclusion, a cancellation fee may apply. This is a reasonable fee in relation to work completed to date (currently £100, per hour, including VAT). Please view our terms of engagement for full details.
Addlington-West Group Ltd. Incorporated in England. Company Registration Number: 11554567.
VAT Registration Number: 327482784. ICO Registration Number: ZA459780