Testimonials  

"We are extremely grateful for the outstanding support and guidance we received from AWG throughout our claim regarding foam insulation in our roof. From the beginning, their communication was excellent, clear, timely and reassuring at every stage of what could have been a very stressful process. The team demonstrated a high level of professionalism, knowledge and attention to detail. They kept us informed, explained everything in a way that was easy to understand and were always available to answer any questions." 

"Addlington-West Group work on a No Win No Fee basis which prompted me to use them. It has taken approximately 3 months from start to finish in achieving a successful outcome of the claim being upheld under Section-75 of the Consumer Credit Act 1974. Cannot praise them enough!"

"A long drawn out experience, but not due to Addlington-West Group. I was slow in replying to them  and in finding relevant papers, then Covid-19 came along! Once I had provided all Addlington-West Group requested, the process was fairly quick. I am considering instructing them again."

"The whole process was completely stress free. Nikki was extremely helpful whilst being totally professional talking me through each step."

"Addlington-West Group have been a tower of strength throughout the process of claiming. I have been very impressed with the diligent and reassurance in which the whole thing has been handled. It helps restore some faith in the human condition that these are those who help you to stand up and fight against corrupt and unscrupulous scammers . Thank you Addlington-West Group."

"At a time when it seems hard to trust anybody Addlington-West Group were a breath of fresh air, informative and very efficient and it was a pleasure to do business with them."

" I am pleased to say how impressed I have been with the way Addlington-West Group pursued the claim, even though it about two years, the outcome was fantastic."

"I would thoroughly recommend Addlington-West Group if you have a claim to make. Nikki was extremely helpful, but not overbearing, in helping our successful claim being made. A big thankyou to all concerned."

"Excellent services. Had to persevere with the claim, but got there in the end."

"The representatives of Addlington-West Group have handled my claim with complete satisfaction, particularly Nikki who has remained always calm,, polite and extremely professional at all ties, even when at times I have shown impatience and concerned about the outcome. I am happy and relieved to accept the offer."
 

"Thank you to the team at Addlington-West. My issue was resolved speedily and to my satisfaction. 

"I have been extremely happy with the service given to me by your company. The staff are kind and considerate as well as helpful."

"This is the second time I have used Addlington-West Group to help me with Section 75 issues. Both times have resulted in success, and I would recommend them to anyone, without hesitation."

"We are so pleased we dealt with yourselves. We had given up hope of retrieving any money and the service we got from you was outstanding. Thank you Nikki and Theresa."

"Karen and her team were absolutely excellent. Very professional, friendly, easy to talk to and efficient. We had given up hope of ever getting any of the money back we gave ABC lawyers. Addlington-West Group have restored our faith in human nature. "

"Very impressed with the company. Everything was explained in detail. I was also kept informed by telephone of how things were going with the claim."

"I was really pleased with the outcome of my claim. I got back the full amount of money I had been conned out of. So full marks to Addlington-West Group who were very helpful and very professional in the way they advised and got the results that they did."

"A very good, reliable and prompt service."

"After the initial phone call from Addlington-West Group, it took me a few days to collect and send all paperwork which I had to. Addlington-West Group took copies and sent everything back. After that I just had to wait and let them do all the work, which took them a few weeks. I received a phone call saying the claim was successful."

"A successful result. Well worth the cost."

"Thank you so much for a job well done."

"Throughout our dealings with Addlington West Group, we have been treated with the utmost courtesy and professionalism. We would certainly look to them in the future should the need arise."

"I would like to thank all at Addlington West Group for their impeccable work and help through out this claim. I would not hesitate to tell anyone to use their services. Great Work. A credit to you all."
 

"I am extremely pleased to have a result from our claim. We have been trying ourselves to pursue this with no luck, but Addlington West Group managed it! They have been courteous, helpful and supportive throughout this whole process."

"I had given this claim up as a ´lost case. Addlington-West Group took it over. Very easy and professional to deal with. End result - success!"

"We wish to thank Addlington-West Group for all your help. We had no idea of getting our money back. But with your help it was easy sailing. We would like to thank you once again."

"Very professional and effective. Always courteous and keep you informed as to whats happening. Got a great result when I was not expecting it. Very helpful right to conclusion of the matter."
 

"Addlington-West Group has converted me from a hardened sceptic, that my original blunder of buying a timeshare, would ever come good. Thank you and a great result."

"First class service, no hassle and very polite and knowledgeable staff. All went through like clockwork and did what they said they would. Very pleased."

"Great service, efficient and friendly staff. Enabled me to recover funds/money that I had thought I had lost forever with no chance of recompense. My thanks to the team at Addlington-West Group."

"I cannot thank you enough, I had given up the thought of getting any money back from Monster Rewards and was putting it down to my bad judgement. I am so pleased I took the phone call from Theresa that day and started the ball rolling. I think everyone was very professional and pleasant every time I had contact with the company."

"Competent and Professional."

"I would like to thank for the work you have done and to get a result was a surprise as did not expect it."

"From the first time that your company approached me for compensation, they have explained the process clearly. The staff have been prompt and courteous, and they have kept me informed when delays have occurred etc."

"An excellent service from the first telephone call until payment. I have been informed of all information and what you was doing next. It was not all plain sailing but with your guidance the outcome was better than I anticipated. From a very satisfied customer. Thank you very much."

"The whole process was handled very professionally and efficiently. The staff were very well informed and helpful. Very happy with the outcome."

"On behalf of my husband and myself, Karen Frost did an excellent job in keeping us informed with the progress of the matter. Thank you again for your help where no-else did in the past. Excellent, from start to finish on doing their job and keeping their word."

"In my claim Addlington West Group acted speedily and efficiently to resolve it successfully. They were always amenable and helpful with any queries I had."

"Thank you for a very professional service to successfully claim compensation for the mis-selling of small company equities. In particular i was most impressed by your ability to obtain a full record of all transactions that took place 12 - 17 years ago without any documentation available from myself. My only input was to provide a minimal amount of information recalled from memory. This was conveyed via a couple of telephone consultations with your efficient and considerate personnel plus a little form filling.
Although I have never made a compensation claim before, I would have no hesitation in recommending Addlington-West Group for a first class service without compare."

"Excellent and Professional Service. Reassuring to deal with a legitimate Claims Company. Would recommend Addlington West Group without hesitation."

"Addlington-West Group were very helpful and patient during this lengthy claim. Thanks to their skills i am now financially secure for this year."

"A very efficient service. Well done."

"Helpful professional staff. Made making the claim process easy and worry free. We could have not done it without them.. Thank you Addlington-West Group."

"Reliable pleasant service."

"Everything handled very professionally."

"Very good service. Thank you."

"After many approaches from a lot of suspicious companies, mostly based in Tenerife, I was contacted by  Addlington-West Group to help me sort out my claim against Monster Travel. I was very sceptical at first, however they are UK bases and their staff sounded very friendly and genuine. In a very short period of time they sorted out my claim and i am extremely satisfied with the result. I am very pleased. I used Addlington West Group and I would highly recommend them."

"The staff were extremely helpful and courteous when I spoke to them and I was very impressed with the efficient and quick completion of this matter by Addlington-West Group."

"I would like to thank Addlington West Group  very much for their courteous, friendly and understanding help in a very stressful situation of trying to sell my timeshare. 
I started the process of trying to sell my timeshare back in 2006 shortly after my husband died and before Monster Rewards went into liquidation. The bank were very unhelpful and made it a very stressful time for me. I sent all the relevant information to them, they kept writing and asking for information that had already been sent. After a long time going backwards and forward i gave up and had to write the money off. Addlington West Group offered help, so I thought I would let them try to recover the money I had lost, which they did. Its has lifted a great weight off my shoulders. 
I would be happy to recommend Addlington West Group to anyone else in a similar situation to me."

"Full marks to Addlington-West Group in pursuing our claim. We found their paperwork easy to follow and were well satisfied with the result. Thanks to Theresa and her colleagues."

"I have been shown total respect and received all the help I have requested. I would have no problem recommending your company services to anyone. It has been a pleasure."

​"Professional company who made the whole process very simple for me to understand. Ended up with a very satisfactory outcome. Well done."

"Very efficient, kept me in the loop, won my case and reward. Thank you."

"Addlington West Group are good at what they do.. I would recommend them to anyone."

"As you can see from my rating, I am delighted with the outcome and express my appreciation for all your efforts on my behalf. "

"Well Done Addlington West Group. You resolved a major financial problem for us due to the smooth talking scam merchants working for selling my timeshare using monster."

"Very efficient, kept me in the loop, won my case and reward. Thank you."

"I am more than impresses with everything you have done. Well done you . 10/10!"

"We are delighted with work from your group at Addlington West Group. Thank you."

"Helpful and thorough through a complicated process."

"We were pleased with the performance of Addlington West Group in handling our claim against M&S Bank. The staff we were dealing with were very helpful, the process was straight forward in terms of our involvement and we were very pleased with the outcome."

"The service has been better than I could have expected under the circumstances."

"Never in a million years did we think we would get any money returned through the scam with Monster Rewards. Thank you Addlington West Group for all your help and understanding."

"Professional, informative, methodical, comfortable to talk to and to deal with. Not pushy or pressurising and enjoyable to converse with. Excellent and Outstanding! Overall a thoroughly pleasant experience and will definitely recommend to family and friends Thank you, much appreciated Theresa, Nikki and all the Team."

"The service from Addlington West Group personnel has been excellent. They were clear on the information required from me and once this was provided the case was progressed very quickly. Commendably I was kept fully informed on a regular basis."

"We are very pleased with the final outcome of our misfortunes with Monster Rewards, and most grateful to you all in repayment of money we thought was lost."

"Fantastic service, minimum of communication required, fast and efficient service. Would definitely recommend. Thank you for your efforts."

"Very pleased with result. Addlington West Group did what they promised to. Kept informed of progress with updates. Well Done."

"I am glad to recommend the Addlington West Group ( no win, no fee) offer which has resulted in me receiving a substantial award in a case where I thought I had lost my money. Addlington West Group are courteous, efficient and polite in expeditiously settling claims. In my experience you have worked in an excellent manner even though we were not online and everything was done by post."

"We were very impressed with the help we received from Addlington West and also with the outcome."

"Thank you very much for everything. Love M."

"We are very pleased with the outcome and the efficiency of your company. Thank you so much for helping us to recover our funds."

"Thank you for settling my claim. I did not think I would get anything. I have lost so much money on timeshare Monster Travel said they would sell my timeshare they never did. Thank you so much."

"You have been very helpful and sorted everything out for us. If it was not for you we would have not yet got our money back so we are extremely grateful. Thank you."

"Being a OAP and I think taken to the cleaners by Monster Rewards it is such a joyful relief to know someone is there and this case was Addlington West Group. May they help more OAPS."

"Having been approached by Addlington-West Group, we were very sceptical on a result. After other reliable (so called) companies offering their assistance with obtaining compensation under Section 75. We are pleased to say a result has been achieved in a short while for which we are extremely grateful to Addlington-West Group are honest and trustworthy."

"Very impressed, with Addlington-West Group, had a problem with a holiday firm that went into liquidation and Addlington-West Group took on my claim, and within a couple of weeks I received my compensation, they were very efficient, very professional, very quick, and great people."

"Very professional approach, advised the process could take 6 weeks and delivered in 2 weeks."

"Addlington-West Group presented a claim for repayment of fees charged by "Monster Travel" for services which they failed to provide. We had believed that the money paid was a total loss as after four years the company was terminated. Within two months Addlington-West Group obtained a full repayment and their services I would recommend to anyone with similar problems."

"Thank you so much for sorting out my problem with Monster Travel, and for recovering my money from Natwest Bank."

"Thank you for completing this process professionally and efficiently, and for achieving the result of a full refund! I´d like to state that, I´m sure this would not have happened without the tenacity and pro-activeness of Theresa. Many thanks for an excellent result Addlington-West Group!"

"Fast and efficient service, thank you." 

"Well what a surprise I´ve had when opening the letter. Never expected to hear so quick. Very impressed." 

"A very efficient and effective process. Great communication throughout by friendly and knowledgeable staff. I received full assurances that this was a genuine ´no win, no fee´process with no hidden fees or recourse. Highly recommended." 

"Well I am astounded how Theresa and her colleagues sorted this out. Well done and very much appreciated for all your hard work. Conducted very professionally and with a friendly manner, keeping updated throughout. Many Thanks."  

"Excellent all the way through process, put all my initial reservation to rest by being open throughout the process explained details the process in words I could even understand. I recommend Addlington-West Group with out any hesitation."

"I could not have had a better service than I did from Addlington-West Group. From the very start of the claims process Addlington-West Group staff were courteous, friendly and helpful. Everything which needed to be done was carried out meticulously and yet I truly felt that someone was on my side and determined to help. Many, many thanks."

"This completed very quickly service was excellent."

"From start to finish the team at Addlington-West Group have been friendly, polite, informative and professional. Their help in my reaching a settlement in this matter was invaluable and I cannot express my gratitude enough, especially in the last few months with the impact of the pandemic." 

"Always helpful and good communication. Persistent in pursuing the claim in my favour and not afraid to escalate to the Financial Ombudsman." 

"Absolutely fantastic service. All the way through the process kept up to date, no upfront costs. Karen and Theresa & colleagues first class. A very positive outcome was achieved. Thank you for all your hard work in winning our case. Real people who really care about their clients. Cannot thank you enough." 

"Done a very good job of claiming the money." 

"From outset, Addlington-West Group showed a helpful and professional approach in dealing with the matter. The process was always reported to me and communication, lacking in so many organizations, was fantastic. A complex case was made easy to understand due in part to regular contact with explanations of teh progress made at each stage. A positive outcome. Everything was "spot-on". Thank you." 

"In our experience we have been very satisfied with the help we have received and final conclusion." 

"Wonderful service, No fees required till the money is in the bank, which is very reassuring. Well done yet again." 

" I am very happy with the outcome. I was not expecting to receive any compensation so I am understandably delighted. Thank you so much."

"This is the second time Addlington-West Group have come through for me and I woudl recommend them for tehir success."

"Addlington-west Group have been successful with my claim which was not quite straight forward in a professional way. They kept me informed during the process."

"Very helpful and showed a lot of consideration. The result for me was wonderful. So many thanks once again."

"Excellent professional service which was dealt with promptly, minimum fuss."

"Done a very good job of claiming the money." 

“This claim had been dragging on for a long time and we had been doubtful of a good outcome, but finally they came through for us. We’d like to say a big ‘thank you’ to all involved.”

“Initially I was suspicious of another company ringing me and offering the opportunity to receive compensation as a result of ABC Lawyers and the Jive Hippo scam!! But the company have been successful and am very pleased with the compensation received. Well done. Many thanks (to Nikki) for your help in securing a successful claim for me with respect to Jive Hippo and Monster Group. Much appreciated. I was pleased with your regular contact and responses to my emails.”

“Professional and efficient when handling this successful claim. Thank you.”

“Thank you, Addlington-West Group, for the professional service you have performed. I thought I would not win this claim, however a phone call from Nikki advising that I had won, made my day. Will keep Addlington-West Group in my contacts list. Thank you again.”

“Many thanks for your perseverance with the ombudsman. A wonderful result. It was important to be updated as time went by and this was done by yourselves, particularly by Nikki who was most helpful.”

“I must thank you for the excellent service you have provided on this occasion and will recommend you to anybody requiring a similar service.”

“Superb service. This is the second time I have used them and both times they have come up trumps, never would have been in any shape or form able to do the things they have managed to do for me and without any fuss or bother, very happy.”

“My claim was handled very well and with great professionalism, despite happening during lock down.”

“First class service couldn’t ask for anything better.”

“Couldn’t be more pleased with the outcome of our claim. Addlington-West Group definitely delivered. We would recommend Addlington-West Group to anyone wishing to make a claim. All the staff were really wonderful and polite.”

“I have been delighted with the service provided by the Addlington-West Group. Successfully reclaiming a fraudulent payout. I can recommend their services to anybody with a similar position.”

“My wife and I are delighted with the service that we have received from Addlington-West Group. Both the compensation and courtesy which we have received from all the staff with which this matter has been resolved has been incredible. We would therefore recommend their service to anyone considering any claim.”

“We are very pleased to receive back some of the moneys we committed to our time-share. I took to Addlington-West Group from the start once they explained that I would not be liable for any costs until we had received our compensation. We were happy to receive 65% of something rather than nothing!”

“So pleased we let Addlington-West pursue our financial claim they relieved us of all the stress one associates with dealing with financial institutes. Without them acting on our behalf I doubt we would have come to such a successful conclusion. We therefore recommend their friendly customer-based services to anyone hesitant in pursuing a financial claim.”

“Addlington-West Group made the whole claims process for us, very easy and stress free. Nikki our usual contact was extremely helpful and pleasant, keeping us well informed every step of the way. Our thanks and gratitude to all at Addlington-West Group.”

“We are delighted that you achieved such a successful completion of our claim—so professionally AND so speedily!”

"Not knowing all the ins and outs required it was seemingly a very long trail. But your staff have been very kind and courteous."

"Addlington-West Group has successfully challenged Barclaycard on my behalf to gain ALL monies paid to Monster for fraudulent claim of disposing of my timeshare. I had tried a few times over the years to no avail so I am delighted with the outcome and would recommend Addlington-West Group to all potential customers."

"We were very upset as the ABC lawyers totally misled us and we were feeling depressed as we paid quite a bit of money then this Addlington-West Group came along and wanted to help us to recover the money . We were pleasantly surprised that we got almost all the money we paid to ABC."

"We were highly delighted with the service provided by Addlington-West Group. We had no paperwork regarding our claim and they still managed to get the full amount back for us. Their customer service was excellent and they kept us abreast of developments with our claim. I would have no hesitation in recommending them to friends and family."

"Very efficient in dealing with our claim. Full repayment plus interest received. Kept up to date regarding all actions taken."

"Many thanks for your cooperation. Thanks for your good service."

"Have every confidence in their dealings."

"Many thanks for excellent help. I never thought it would happen!"

"Very happy with the result—long time to complete. Thank you very much."

"The Addlington-West Group have been efficient, professional and friendly. When we have not understood things these have been explained in a format we could understand. We would recommend this group to deal with future clients."

"Brilliant, hard working, friendly service. Many thanks."

"We are pleased with the result but it has taken longer than expected. Thank you for a job well done."

"Addlington-West Group have helped me to achieve a full refund of a payment that I made to a fraudulent company. They explained clearly the procedure from the beginning and have kept in regular contact until the refund was completed. I recommend this company highly."

"We cannot speak highly enough of Addlington-West. It is a superb service. We felt very embarrassed having allowed ourselves to be duped. They were at all times knowledgeable, efficient and understanding. We heard little from them after we had submitted our case until the funds were returned into our bank account. Thank you so much Addlington-West."

"Great service from Addlington-West Group. Big thanks to Theresa, thank you."

"This had been a very long and drawn-out affair. However, I could not have done this alone. Addlington-West Group have been very thorough and professional. You felt you were in safe hands, I would recommend anyone to use their services—a truly remarkable journey with a very successful outcome."

“I would like to congratulate both Theresa and Karen for a very hard ‘sort out’ sorted. It’s been a fantastic pleasure dealing with these ladies and enjoyable. I would recommend your company to anyone in need.”

“Very impressed with the efficiency of this organisation. Efficient paperwork and very efficient action. Claim processed in record time.”

“My experience with the company was first class. The staff kept me up to date with the claim. They were very professional and friendly. I am extremely grateful and happy. They succeeded with my claim.”

“I would highly recommend this company as I tried myself with no success. Addlington-West Group got my money back within a couple of months. If I ever wanted to claim money from a credit card would use this company.”

“At last, a company which has done exactly what they offered, and we have been repaid in full after falling foul of scammers. They have achieved two claims for me and kept me informed of progress throughout. Thank you so much, you have rescued us from an endless mine.”

“It is a very friendly company to deal with. Gave us time and were patient with us. Kept is informed of progress. Very professional and pleasant to deal with.”

“I am very glad that my doubts were unjustified. Excellent, friendly service resulting in a full repayment.”

“Thank you. I was treated very well all through the process, especially as I did not have all the data necessary. I am very grateful indeed.”

“The lady I had contact with was very helpful and put my mind at rest, sorry I forgot her name! Without your input we would not have had any return on our money. Many thanks.”

“Thank you so much for making something go smoothly. I felt that I was in safe hands throughout.”

“Addlington-West Group wrote to us in February 2023 offering their services on a no win, no fee basis to recover funds that we had paid out to the Aegis Group. Having satisfied myself and my wife that this was a legitimate organisation, we engaged their services. Their first attempt at a claim failed and they asked for further details of our experience with Aegis. That was in april 2023--heard no more so assumed that Addlington-West Group had given up. Earlier this month (September) the company phoned and made my day!”

“We have no hesitation in recommending Addlington-West Group. Professional and efficient [they] communicated well and kept in touch."

“Very professional. Easy to talk to. Can't recommend them highly enough. Would use them again in a heartbeat."

“Your help, reassurance and efficiency at achieving a successful outcome to the claim were of the highest level. We are so grateful to you. Karen was so good and understanding,. A big thank you."

“I was somewhat surprised that Addlington-West Group were able to deal with my claim so professionally and speedily. I was extremely satisfied with all the services offered by Addlington-West Group. I was also very happy with the outcome."

“I attempted to make a sec 75 claim against my credit card company but without success. They confused me
with questions I could not answer even though I was confident I had a good claim. Fortunately I was 
contacted by Addlington-West Group who looked at my claim and pursued it on my behalf with no upfront fees.
They very quickly informed me that we had a sound case which the bank had accepted. I subsequently received full reimbursement plus interest which amounted to a significant amount of money. Addlington-West Group behaved in a very professional and supportive way throughout and constantly kept me informed of the progress. I would recommend their services to anyone in a similar position to ourselves."

“I would like to take this opportunity of expressing my gratitude and appreciation towards Karen and Maggie for the help and support in working on my behalf and successfully getting a large amount of funds back into my bank account. I would never have managed this without them. I would recommend Addlington-West Group to anyone that is in a stressful situation as this takes it all away. Great work on their behalf and a huge thank you."

“Initially wary because of numerous previous unsolicited approaches about timeshare problems we were very pleased with the way the firm dealt with our case. All contact was helpful and we were kept well informed of progress. We would recommend this firm as genuine and reliable."

“Excellent service. To be highly recommended. You can't improve on perfection."

"Addlington-West dealt with our case in a positive manner and achieved a beneficial outcome."

"Very pleased with AWG, they handled my case very professionally and obtained the result I wanted. Recommend this company."

"Addlington’s were excellent in getting our money back for us.”

"Super company to deal with. It was a Section 75 claim and the case was slightly complicated and involved the ombudsman a ruling as my bank were being awkward but the issue was resolved in full."

"A great company to work with. Excellent staff. Have helped me a couple of times with excellent results. I would highly recommend."

"Karen was very polite & helpful."

"The Addlington-West Group staff have been very efficient in handling my section 75 claim and were very patient with my slow responses to requests for the necessary information."

"Your service enabled us to recover monies that we were unaware were recoverable. I had the relevant information to hand—things were dealt with and documents transferred online. The resolution was speedy and very efficient. Thank you so much."  

"The process in dealing with our claim was exactly as explained to us at the outset. There was some delay in receiving a response from the credit card company but we were kept updated and in the end the matter was resolved very quickly from the point the credit card company upheld our claim."