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Our Process
Taking Complete Ownership of Your Claim
It is no coincidence that we're good at what we do. We never talk in jargon, we listen to your fears and concerns and we keep you updated every step of the way.
Our ultimate focus is on rapid resolution and the best possible conclusion for you, as such Addlington-West Group uses a personalised approach tailored to your own situation.
Taking complete ownership of your mis-sold claim, we ensure you have one main point of contact to represent you and oversee every aspect of your case.
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Throughout the entire mis-sold claims process you will be provided with the direct dial telephone number of your assigned claims handler to ensure consistency of your case and quick response times.
Remain in Complete Control
If your claim is successful, the money is paid directly to you. At no point during the process do Addlington-West Group have any access to your compensation.
Fourteen days after you have received your money, we simply issue you with your expected and pre-agreed invoice.
No hidden costs and a no-win, no-fee* means that you remain in complete control and have absolutely nothing to lose and everything to gain.
Explore Your Mis-Sold Claim Today!
Get started in three easy steps:
1. Introductory Call:
During a short telephone call, our friendly claims handler will ask you a few simple questions relating to your situation.
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This helps us assess the most effective way forward to pursue your claim.
2. Researching your Claim:
We’ll send you a copy of our Terms of Engagement, a Letter of Authority and a Customer Declaration—all prepared in clear and easy-to-understand language. If you want to proceed, you can sign and return this to us.
From here, our team will research every aspect of your claim and begin communicating on your behalf with all appropriate redress channels.
3. Approving Your Case File:
If our expert team establishes that you have a valid claim, we will ask you to approve the content of your case file after you have discussed it over the telephone with our compliance officer.
From here, your claim will be fully processed and represented through our legal channels.
If you think you may have a mis-sold claim or wonder if you are entitled to compensation, our specialist team are waiting to advise you. Give us a call on 01926 800 179.
Important Information
Please note that telephone calls to our office are recorded for training and monitoring purposes. Addlington-West Group would like to remind you that you are not required to appoint a third-party to represent a claim. You can submit your own claim for free or you can complain to the Financial Ombudsman Service (FOS) or represent the claim to alternative dispute resolution scheme if the respondent is a member of such.
For each separate claim, you shall pay us a success fee where your claim is successful. The amount of the success fee will be dependent on the level of award/compensation that is offered and is based on the GROSS amount. Our fees range from 15% to 25% excluding VAT. VAT will also be added and charged at the prevailing rate, which is currently 20%. For more information, please refer to the illustration below. This explains the success fee in relation to amounts of compensation.
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N.B. The above illustration is neither an assumed or confirmed estimate of the potential recovery amount. The VAT rate was calculated on 27th June 2019 and this is subject to change. Please note, the illustration is relevant only for Section 75, FSCS and FOS claims and is not intended for Business Energy Claims.
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*If your claim is successful, our fee is between 15% to 25%. If you cancel the agreement prior to the claim reaching a conclusion, a cancellation fee may apply. This is a reasonable fee in relation to work completed to date (currently £100, per hour, including VAT). Please view our terms of engagement for full details.
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Addlington-West Group Ltd. Incorporated in England. Company Registration Number: 11554567.
VAT Registration Number: 327482784. ICO Registration Number: ZA459780