PRIVACY POLICY

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1. Introduction

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This privacy notice explains in detail the types of personal data we may collect from you when you interact with us. It also explains how we store and handle your data and how we protect it.

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We have included considerable information on this privacy notice, as we think it’s important that you’re fully aware of your rights, and how Addlington-West Group Limited uses your data. When you are using our website, Addlington-West Group Limited is the data controller.

 

We hope the following sections will preempt any questions that you may have. However, if you require any further information, please contact us.

It’s likely that we’ll occasionally need to update this privacy notice. We’ll notify you about any significant changes, but you’re welcome to come back and refer to it regularly.

2. Explaining the legal bases we rely on

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The law on data protection sets out several different reasons why a company may collect and process your personal data, including:

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Consent

In specific situations, we can collect and process your data with your consent.

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For example, when you send us a request using the contact form on our website.

We’ll always make it clear to you which personal data we are collecting in relation to a particular service.

 

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

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For example, when you sign our Terms of Engagement and instruct us to act on your behalf.

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Legal compliance

We may need to collect and process your data if the law requires us to do so. 

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For example, forwarding personal data to a regulator or law enforcement body in regards to investigations of fraudulent or criminal activity.

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Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way that might reasonably be expected and as a part of running our business. This does not materially impact your rights, freedom, or interests.

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For example, if we have identified a potential claim, we may contact you to advise you of any developments that are likely to benefit you.

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3. When do we collect your personal data?

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• Whenever you visit our website.

• When you use the contact form on the website.

• When you make an enquiry regarding our services.

• When you instruct us to act on your behalf.

• When you contact us through any means with queries, complaints etc.

• When you choose to complete any surveys that we send to you.

• When you provide a testimonial.

• When you complete any forms.

• When you’ve given a third-party permission to share information with us that they hold about you.

• We collect data from publicly available sources, such as Companies House. Also, when you have given your consent to share information or where the information is made public as a matter of law.

• You may be introduced to us by companies recommending our claim services because they complement their own. We have no obligation to accept introductions from such companies, we do not receive or pay any fees for the receipt of your enquiry from a third-party and we act entirely separately from any company recommending our services.  

• We might obtain your contact details from liquidators or firms that are selling or passing data that we believe may be relevant to us offering our services. We will always ensure that we write to you within 30 days of obtaining your data, directing you to this privacy policy and details of how to opt-out from us using your data. 

4. What sort of personal data do we collect?

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• Details of your name, address, age, contact details.

• Details of your financial history.

• Details of investments, specifically related to the claim.

• Details of your interactions with us through telephone, email or in writing.

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For example, we retain notes and telephone call recordings from our conversations with you, details of any complaints or comments you make, details of the relevant claim, web pages you visit and how and when you contact us.

 

• Copies of documents you provide to prove your age or identity where the law requires this. (Including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.

• Information gathered by the use of cookies in your web browser.

• Bank account details (if you provide them) to process any due compensation.
   

5. How and why we use your personal data

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We want to give you the best possible client experience. One way to achieve this is by understanding exactly who you are and combining this with the data we hold about you.

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The data privacy law allows this as part of our legitimate interest in understanding our customers and providing you with the highest levels of service.

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Of course, if you wish to change how we use your data, you’ll find more information in the section below, entitled, what are my rights?

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Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide you with some of the services that you’ve asked for.

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For example, if you ask us to delete your records prior to the completion of a claim, this may prevent us from reaching a satisfactory outcome. As a result, this will trigger the automatic cancellation of the agreement. Please beware that in this instance, cancellation fees will be charged as stated in our Terms of Engagement.

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In order for us to represent your claim to the best of our abilities and build the strongest possible case against the relevant organisation, we require as much information around the circumstances at the time of your purchase as possible. This will include collecting all evidential documentation available, along with your own personal statement of events.

 

This information will then be collated and presented to the relevant organisation. We may also need to show this information to the relevant regulators or government bodies during routine audits or inspections, which may be carried out frequently on all regulated firms.

 

6. Data Sharing

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During your claim, you may specifically ask us to gather supporting evidence available from third parties through a Data Subject Access Request (DSAR). In these circumstances, you will need to provide us with specific written consent, and we will need to share proof of your identity with the third party. This is in order for us to complete and process the DSAR on your behalf.

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As part of our service we may share your data with the following companies:

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Hardwick Chancery SARL, Unit 6979, 483 Green Lanes, London, N13 4BS. Tel: 0203 1371 687. Email: info@hardwick-chancery.co.uk. Hardwick Chancery can establish whether you can terminate your timeshare legitimately and assist you in doing so. 

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Fairlane Group EOOD. Company registration number 206315663.

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Penrose Wills Limited. Company registration number: 12384450. Penrose Wills Limited., 86-90, Paul Street, London, England. EC2A 4NE. 

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Whitehawk Legal Services Limited. Company registration number: 13012750. Whitehawk Legal Services Ltd., Livermore House, 46, High Street, Dunmow, England. CM6 1AW.

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From time to time we outsource certain business functions, such as administration services, regulatory compliance support and legal services to provide you with the best possible service. All our outsourced providers are professional in their fields and have strict data processing procedures in place. 

 

7. Data Retention

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Once a claim is concluded, we retain your records for a period of no longer than six years. We do this in case your information is required for any reason, following completion of the claim.

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For example, if new evidence comes to light in support of your claim, you may be able to make an appeal and obtain further compensation.

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During the time that we hold your records, we may contact you under a ‘legitimate interest’ basis if new developments occur that are likely to affect you. Particularly if the information we are providing to you will be of benefit.

 

Personal information to third parties may be disclosed if we sell all, or a section, of our business and/or assets to a third party.

 

8. How we protect your personal data

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We know how much data security matters to all our clients. With this in mind, we treat your data with the utmost care and take all appropriate steps to protect it.

 

9. What are your rights over your personal data?

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Here’s an overview of your different rights. You have the right to request:

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• Access to the personal data we hold about you, free of charge in most cases.

• The correction of your personal data when it’s incorrect, out of date or incomplete.

• That we stop using your personal data for direct marketing.

• That we stop any consent-based processing of your personal data after you withdraw that consent.

 

You can contact us to request to exercise these rights at any time. Our contact details are Section 10 (below). 

If we choose not to action your request, we will explain the reasons for our refusal.

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Your right to withdraw consent

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Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw your consent. This can be withdrawn by simply contacting us and letting us know.

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Where we rely on our legitimate interest

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In cases where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop for reasons connected to your individual situation. We will adhere to this unless there is an alternative legal basis for us to continue processing your personal data, such as under contract. 

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Direct marketing

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You have the right to discontinue the use of your personal data for direct marketing activity through all channels, or selected channels. We will always comply with your request. Simply contact us using the details below to opt-out or amend your marketing preferences.

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Checking your identity

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To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this privacy notice.

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If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

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10. Any questions?

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We hope this privacy notice has been helpful in setting out the way we handle your personal data and your rights to control it.

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If you have any questions please contact our Data Protection Officer. The contact options are detailed below:

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• Email us: info@addlingtonwestgroup.co.uk

• Call us: 01926 800 179

• Write to us: Data Protection Officer, Business Resource Network, Office Three, 53, Whateleys Drive, Kenilworth, Warwickshire. CV8 2GY. 

In the unlikely event that your query is not resolved satisfactorily, you have the right to lodge a complaint with the Information Commissioners Office telephone: 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK

We are registered with the Information Commissioners (ICO) and our registration number is: ZA459780.

Website Analytics with Google Analytics

This website utilises Google Analytics 4, a web analytics service provided by Google LLC, after obtaining user consent. The relevant controllers are Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, for users from the EU/EEA and Switzerland. Google Analytics 4 practices IP anonymisation by default, meaning your IP address is instantly shortened when interacting with this website. Only under rare circumstances will your full IP be transferred to a US-based Google server and shortened there. Google maintains that the IP transferred via Google Analytics will never be combined with other Google data. Google Analytics 4 only activates upon your approval via the cookie banner, and can be undone anytime through the cookie settings.

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Data processed includes: usage data such as page views, website interaction, general location, and visit duration; and communication data like shortened IP addresses, user agent, language preference and screen resolution. The purpose of this data processing is for Google to evaluate your website use on behalf of the website operator, compile reports on activity and analyze site performance. This data processing is legal, based on your consent under Art. 6 para.1 p.1 lit. a GDPR and § 25 para. 1 p.1 TDDDG.

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Google Ireland Limited, Google LLC and Alphabet Inc are the recipients of this data. Your website usage information is typically sent to a Google server in the U.S., an action legitimized by the European Commission's recent adequacy decision from July 10th, 2023, which recognizes Google LLC's certification under the EU-US Privacy Framework. In terms of data storage, any data linked to cookies is automatically deleted after a certain period of time, which is monthly for data that has reached its retention period, and a maximum of 2 years for Google Analytics cookies.

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For more information on Google Analytics' terms of use and Google's privacy policy, please click here.

Spam Protection with Google reCAPTCHA

We have implemented Google reCAPTCHA in forms on our website to check whether the data entered in the forms comes from human visitors or from machines or automated programs, also known as “bots”. This tool automatically analyzes the behavior of website visitors as soon as they interact with the website using various information like IP address, length of stay, and mouse movements. The data processed includes usage data such as the website accessed, date and time of access, and mouse movements, as well as communication data like IP addresses, browser type, and operating system. This processing is targeted at website visitors and users of online services. The primary purpose of this processing is to prevent the misuse of our contact form, thereby enhancing security. The legal basis for this is our legitimate interest according to Art. 6 para. 1 p. 1 lit. f. GDPR. The data recipients include Google Ireland Ltd, based at Google Building Gordon House, Barrow St, Dublin 4, Ireland, (https://policies.google.com/privacy) and our website hosting provider. While your personal data is processed within the EU, the retention time for the processed data is determined by Google Ireland Limited. Additional information can be found in the Google reCAPTCHA privacy policy: https://policies.google.com/privacy