Mis-Sold Solar Panel Claims
About Mis-Sold Solar Panels
For years, solar panels were promoted aggressively through door-to-door sales, cold calls and high-pressure appointments.
Homeowners were told that the panels would essentially “pay for themselves”, with the idea being that a loan would cover the upfront cost, while savings on electricity bills and payments from selling surplus energy back to the national grid (known as the feed-in tariff) would outweigh the repayments.
​
Backed by government incentives and often presented as a “win-win” investment in renewable energy, many households were reassured that they would benefit financially while also reducing their carbon footprint.
These sales presentations frequently emphasised long-term returns, guaranteed income projections and the ability to profit from excess energy.
​
This made the offer appear safe, attractive and cost-neutral, particularly when panels were marketed through finance agreements or credit arrangements requiring little or no initial outlay.
As a result, thousands of homeowners were led to believe they were making a sensible financial decision, without being given accurate or realistic information about performance, savings or the true cost over time.
​
Addlington-West Group pursue this type of claim under Section 75 of the Consumer Credit Act 1974. To learn more about Section 75, click the button below.​​
Solar Panel Mis-Selling
Unfortunately, many homeowners later discovered that the projected savings, income and long-term returns they were promised simply didn’t materialise.
In numerous cases, the performance of the panels fell far short of expectations, meaning that the reduction in electricity bills was significantly lower than advertised.
Likewise, the income generated from selling excess energy back to the grid was often far less substantial than the figures used in sales presentations.
​
As a result, thousands of people found themselves out of pocket and unable to cover the cost of expensive monthly repayments on finance agreements and still facing higher-than-expected energy bills.
For many, the solar panels failed to generate the level of benefit they were led to believe was guaranteed, leaving households with ongoing costs, limited savings and long-term contracts that were far less economical than they had been told.
​
If this sounds familiar, our team can explain your options and help you understand whether you may have a Section 75 claim. Contact us today for guidance.
Solar Panel Claim Eligibility
Every case of solar panel mis-selling is different. In the first instance, our experienced team will assess your circumstances based on several factors, including:
​
-
The suitability, size and location of your property.
-
Your typical energy usage.
-
How you paid for your solar panels, such as by credit card or through a finance agreement.
-
The way the panels were sold to you, including whether you were advised that the income generated would cover or exceed any monthly repayments.
​
If you feel you relied on information that was inaccurate or overstated, our specialist Section 75 team is ready to help you explore your options.
Important Information
Please note that telephone calls to our office are recorded for training and monitoring purposes. Addlington-West Group would like to remind you that you are not required to appoint a third-party to represent a claim. You can submit your own claim for free or you can complain to the Financial Ombudsman Service (FOS) or represent the claim to alternative dispute resolution scheme if the respondent is a member of such.
For each separate claim, you shall pay us a success fee where your claim is successful. The amount of the success fee will be dependent on the level of award/compensation that is offered and is based on the GROSS amount. Our fees range from 15% to 25% excluding VAT. VAT will also be added and charged at the prevailing rate, which is currently 20%. For more information, please refer to the illustration below. This explains the success fee in relation to amounts of compensation.
​
​
​
​
​
​
​
​
N.B. The above illustration is neither an assumed or confirmed estimate of the potential recovery amount. The VAT rate was calculated on 27th June 2019 and this is subject to change.
​
*If your claim is successful, our fee is between 15% to 25%. If you cancel the agreement prior to the claim reaching a conclusion, a cancellation fee may apply. This is a reasonable fee in relation to work completed to date (currently £100, per hour, including VAT). Please view our terms of engagement for full details.
​
Addlington-West Group Ltd. Incorporated in England. Company Registration Number: 11554567.
VAT Registration Number: 327482784. ICO Registration Number: ZA459780