Claims management services

Working on your behalf to prepare, lodge and handle various consumer claims against mis-selling, our pursuit for the fair treatment of consumers has historically resulted in massive success.


Addlington-West Group is authorised and regulated by the Financial Conduct Authority (FRN:838665) and we are well versed in recovering millions of pounds of compensation for mis-sold timeshare claims and holiday club type products.

Have you lost money through International Timeshare Refund Action (ITRA)?

Addlington-West Group is now working with ITRA consumers to successfully obtain refunds. Contact us today to learn more about the secure route to recover your money.

Moreover, our no win, no fee* arrangement means you don’t need to worry about paying any upfront fees.


Quite simply, if we agree to take on your claim and you don’t receive a pay-out, you don't pay us a penny.


If you want a swift resolution from a proactive and regulated claims management company, we are waiting to hear from you today. 

Call our friendly experts today for no-nonsense, professional advice.

For each separate claim, you shall pay us a success fee where your claim is successful. The amount of the success fee will be dependent on the level of award/compensation that is offered and is based on the GROSS amount. Our fees range from 15% to 25% excluding VAT. VAT will also be added and charged at the prevailing rate, which is currently 20%. 


For more information, please refer to the illustration below. This explains the success fee in relation to amounts of compensation. 

N.B. The above illustration is neither an assumed or confirmed estimate of the potential recovery amount. The VAT rate was calculated on 27th June 2019 and this is subject to change. 

Please note that telephone calls to our office are recorded for training and monitoring purposes. Addlington-West Group would like to remind you that you are not required to appoint a third-party to represent a claim. You can submit your own claim for free or you can complain to the Financial Conduct Authority (FOS) or represent the claim to alternative dispute resolution scheme if the respondent is a member of such.

*If your claim is successful, our fee is between 15% to 25%. If you cancel the agreement prior to the claim reaching a conclusion, a cancellation fee may apply. This is a reasonable fee in relation to work completed to date (currently £100, per hour, including VAT). Please view our terms of engagement for full details.