Addlington-West Group takes complete ownership of your mis-sold claim, ensuring that you have one main point of contact to represent you and oversee every aspect of your case.


If you think you may have a mis-sold claim or wonder if you are entitled to compensation, our specialist team is waiting to advise you today.

a personalised approach

Throughout the entire mis-sold claims process you will be provided with the direct dial telephone number of your assigned claims handler to ensure consistency of your case and quick response times.


Addlington-West Group uses a personalised approach tailored to your own situation. Our ultimate focus is on rapid resolution and the best possible conclusion for you.


It is no coincidence that we are good at what we do. That is why we never talk in jargon, we listen to your fears and concerns and keep you updated every step of the way.


Start your mis-sold claim today in three easy steps:


1. During a short telephone call, our friendly claims handler will ask you a few simple questions relating to your claim. This helps us to assess the most effective way forward to pursue your claim.


 2. We’ll send you a copy of our Terms of Engagement and a Letter of Authority, all prepared in a clear and easy to understand language. If you want to proceed, you can sign and return this to us at your leisure. From here, our team will research every aspect of your claim and begin communicating with all appropriate redress channels on your behalf.


 3. If our expert team establishes that you have a valid claim, we will ask you to approve the content of your case file after you have discussed it with our compliance officer. From here, your claim will be fully processed and represented through our legal channels.


remain in complete control


If your claim is successful, the money is paid directly to you. At no point during the process do Addlington-West Group have any access to your compensation. Fourteen days after you have received your money, we simply issue you with your expected and pre-agreed invoice.


You do not need to use a claims management company to peruse your claim. You can claim yourself for free through the relevant financial body, this may be your bank, the Financial Ombudsman Service or the Financial Services

Compensation Scheme.


No hidden costs and a no win, no fee* means that you remain in complete control and have absolutely nothing to lose and everything to gain.


Ready to start your mis-sold compensation claim today?

Please note that telephone calls to our office are recorded for training and monitoring purposes. Addlington-West Group would like to remind you that you are not required to appoint a third-party to represent a claim. You can submit your own claim for free or you can complain to the statutory ombudsman, compensation scheme or represent the claim to alternative dispute resolution scheme if the respondent is a member of such.


*Our success fee is payable upon acceptance of an award and is 42% including VAT (35% plus VAT). If you cancel the agreement prior to the claim reaching a conclusion, a cancellation fee will apply. This is a reasonable fee in relation to work completed to date (currently £150 - including VAT - an hour). Please view our terms of engagement for full details.