" From start to finish the team at Addlington-West Group have been friendly, polite, informative and professional. Their help in my reaching a settlement in this matter was invaluable and I cannot express my gratitude enough, especially in the last few months with the impact of the pandemic."
Satisfaction Rating: 10/10
- A and J Hood - Northants
" Always helpful and good communication. Persistent in pursuing the claim in my favour and not afraid to escalate to the Financial Ombudsman."
Satisfaction Rating: 10/10
- V Sedge-Jones - Worcestershire
" Absolutely fantastic service. All the way through the process kept up to date, no upfront costs. Karen and Theresa & colleagues first class. A very positive outcome was achieved. Thank you for all your hard work in winning our case. Real people who really care about their clients. Cannot thank you enough."
Satisfaction Rating: 10/10
- R Plumb - Suffolk
" Done a very good job of claiming the money."
Satisfaction Rating: 10/10
- B Patel - Surrey
" From outset, Addlington-West Group showed a helpful and professional approach in dealing with the matter. The process was always reported to me and communication, lacking in so many organizations, was fantastic. A complex case was made easy to understand due in part to regular contact with explanations of teh progress made at each stage. A positive outcome. Everything was "spot-on". Thank you."
Satisfaction Rating: 10/10
- C and U Albrow - Middlesex
" In our experience we have been very satisfied with the help we have received and final conclusion."
Satisfaction Rating: 10/10
- R and J Kennedy - Suffolk
" Wonderful service, No fees required till the money is in the bank, which is very reassuring. Well done yet again."
Satisfaction Rating: 10/10
- J O´Regan - London
" I am very happy with the outcome. I was not expecting to receive any compensation so I am understandably delighted. Thank you so much."
Satisfaction Rating: 10/10
- G Cullen - Lothian
"This is the second time Addlington-West Group have come through for me and I woudl recommend them for tehir success."
Satisfaction Rating: 9/10
- M Bogle - Staffs
"Addlington-west Group have been successful with my claim which was not quite straight forward in a professional way. They kept me informed during the process."
Satisfaction Rating: 10/10
- B P Price - Surrey
"Very helpful and showed a lot of consideration. The result for me was wonderful. So many thanks once again."
Satisfaction Rating: 10/10
- B J Phillips - Wales
"Excellent professional service which was dealt with promptly, minimum fuss."
Satisfaction Rating: 10/10
- Edward Gibbs - Folkestone
“This claim had been dragging on for a long time and we had been doubtful of a good outcome, but finally they came through for us. We’d like to say a big ‘thank you’ to all involved.”
Satisfaction Rating: 8/10
-Hilary and John Reid- West Sussex
“Initially I was suspicious of another company ringing me and offering the opportunity to receive compensation as a result of ABC Lawyers and the Jive Hippo scam!! But the company have been successful and am very pleased with the compensation received. Well done. Many thanks (to Nikki) for your help in securing a successful claim for me with respect to Jive Hippo and Monster Group. Much appreciated. I was pleased with your regular contact and responses to my emails.”
Satisfaction Rating: 10/10
-Anthony J Clark- Witney, Oxfordshire
“Professional and efficient when handling this successful claim. Thank you.”
Satisfaction Rating: 8/10
-Pauline Wilson- Aberdeen, Scotland
“Thank you, Addlington-West Group, for the professional service you have performed. I thought I would not win this claim, however a phone call from Nikki advising that I had won, made my day. Will keep Addlington-West Group in my contacts list. Thank you again.”
Satisfaction Rating: 10/10
-Carl Philip Lamb- Sheffield, South Yorkshire
“Many thanks for your perseverance with the ombudsman. A wonderful result. It was important to be updated as time went by and this was done by yourselves, particularly by Nikki who was most helpful.”
Satisfaction Rating: 10/10
-Roy and Beverly Curtis- Taverham, Norwich
“I must thank you for the excellent service you have provided on this occasion and will recommend you to anybody requiring a similar service.”
Satisfaction Rating: 10/10
-TAS Macpherson- Edinburgh, Scotland
“Superb service. This is the second time I have used them and both times they have come up trumps, never would have been in any shape or form able to do the things they have managed to do for me and without any fuss or bother, very happy.”
Satisfaction Rating: 10/10
-Andrew Clark- Dundee, Scotland
“My claim was handled very well and with great professionalism, despite happening during lock down.”
Satisfaction Rating: 10/10
-Christine Francis- Dorset, South West England
“First class service couldn’t ask for anything better.”
Satisfaction Rating: 10/10
-James and Agnes Baxter- Lanarkshire, Scotland
“Couldn’t be more pleased with the outcome of our claim. Addlington-West Group definitely delivered. We would recommend Addlington-West Group to anyone wishing to make a claim. All the staff were really wonderful and polite.”
Satisfaction Rating: 10/10
-Brian and Jill Wilkinson- Milton Keynes, Buckinghamshire
“I have been delighted with the service provided by the Addlington-West Group. Successfully reclaiming a fraudulent payout. I can recommend their services to anybody with a similar position.”
Satisfaction Rating: 10/10
-Thomas Macpherson- Edinburgh, Scotland
“My wife and I are delighted with the service that we have received from Addlington-West Group. Both the compensation and courtesy which we have received from all the staff with which this matter has been resolved has been incredible. We would therefore recommend their service to anyone considering any claim.”
Satisfaction Rating: 10/10
-John and Pamela White- Orpington, Kent
“We are very pleased to receive back some of the moneys we committed to our time-share. I took to Addlington-West Group from the start once they explained that I would not be liable for any costs until we had received our compensation. We were happy to receive 65% of something rather than nothing!”
Satisfaction Rating: 10/10
-Cliff and Wendy Barker- Nailsea, North Somerset
“So pleased we let Addlington-West pursue our financial claim they relieved us of all the stress one associates with dealing with financial institutes. Without them acting on our behalf I doubt we would have come to such a successful conclusion. We therefore recommend their friendly customer-based services to anyone hesitant in pursuing a financial claim.”
Satisfaction Rating: 9/10
- Anthony and Sandra Wiggin- Sedgley, West Midlands
“Addlington-West Group made the whole claims process for us, very easy and stress free. Nikki our usual contact was extremely helpful and pleasant, keeping us well informed every step of the way. Our thanks and gratitude to all at Addlington-West Group.”
Satisfaction Rating: 10/10
-Robert and Pamela George- Biggin Hill, Kent
“We are delighted that you achieved such a successful completion of our claim—so professionally AND so speedily!”
Satisfaction Rating: 9/10
-Peter and Margaret Bradshaw- Welwyn Garden City, Herts
"Not knowing all the ins and outs required it was seemingly a very long trail. But your staff have been very kind and courteous."
Satisfaction Rating: 7/10
-Kenneth Croston- Stockport
"Addlington-West Group has successfully challenged Barclaycard on my behalf to gain ALL monies paid to Monster for fraudulent claim of disposing of my timeshare. I had tried a few times over the years to no avail so I am delighted with the outcome and would recommend Addlington-West Group to all potential customers."
Satisfaction Rating: 10/10
-Sandra Sharp- Knighton, Powys
"We were very upset as the ABC lawyers totally misled us and we were feeling depressed as we paid quite a bit of money then this Addlington-West Group came along and wanted to help us to recover the money . We were pleasantly surprised that we got almost all the money we paid to ABC."
Satisfaction Rating: 10/10
-Mohammed and Sabera Zaman- Ilford, Essex
""We were highly delighted with the service provided by Addlington-West Group. We had no paperwork regarding our claim and they still managed to get the full amount back for us. Their customer service was excellent and they kept us abreast of developments with our claim. I would have no hesitation in recommending them to friends and family."
Satisfaction Rating: 10/10
-Colin and Vivienne Wood- Leeds, Yorkshire
Satisfaction Rating: 10/10
-Hardeep Rayat- Rowley, Regis
"Very efficient in dealing with our claim. Full repayment plus interest received. Kept up to date regarding all actions taken."
Satisfaction Rating: 8/10
-David and Linda Hill- Maidenhead, Berkshire
"Many thanks for your cooperation. Thanks for your good service."
Satisfaction Rating: 10/10
-Ronald Fisher and Gloria Sedge- Broadstairs, Kent
Satisfaction Rating: 8/10
-Patience Agbontohoma- Kent
"Have every confidence in their dealings."
Satisfaction Rating: 9/10
-Michael Day- Gloucester
"Many thanks for excellent help. I never thought it would happen!"
Satisfaction Rating: 10/10
-Elizabeth Wildman- Romsey, Hants
"Very happy with the result—long time to complete. Thank you very much."
Satisfaction Rating: 8/10
- Brian and Delia Cranstone - Guildford, Surrey
"The Addlington-West Group have been efficient, professional and friendly. When we have not understood things these have been explained in a format we could understand. We would recommend this group to deal with future clients."
Satisfaction Rating: 9/10
- Michael and Edna Harmsworth - Selsey, Chichester
"I had a call from Theresa at Addlington-West Group. I was a bit cautious at first. But after a few phone calls, I gained trust with Addlington-West Group and decided to use them to retrieve the monies. From start to finish they have made it easy to claim back money I never knew I would even get. I would recommend this company to anyone."
Satisfaction Rating: 10/10
- Geoffrey Johnson - West Lancashire
"Brilliant, hard working, friendly service. Many thanks."
Satisfaction Rating: 10/10
- Michael Day - Gloucester
"We are pleased with the result but it has taken longer than expected. Thank you for a job well done."
Satisfaction Rating: 8/10
- Mary and Rowland Lynn - Newcastle upon Tyne
"Addlington-West Group have helped me to achieve a full refund of a payment that I made to a fraudulent company. They explained clearly the procedure from the beginning and have kept in regular contact until the refund was completed. I recommend this company highly."
Satisfaction Rating: 10/10
- Simon Searle - East Lothian
"We cannot speak highly enough of Addlington-West. It is a superb service. We felt very embarrassed having allowed ourselves to be duped. They were at all times knowledgeable, efficient and understanding. We heard little from them after we had submitted our case until the funds were returned into our bank account. Thank you so much Addlington-West."
Satisfaction Rating: 10/10
- Elizabeth and James Arrol - Ruislip
"Great service from Addlington-West Group. Big thanks to Theresa, thank you."
Satisfaction Rating: 10/10
- David Paget - Bristol
"This had been a very long and drawn-out affair. However, I could not have done this alone. Addlington-West Group have been very thorough and professional. You felt you were in safe hands, I would recommend anyone to use their services—a truly remarkable journey with a very successful outcome."
Satisfaction Rating: 10/10
- Paul Mechuish - Bracknell, Berkshire
“I would like to congratulate both Theresa and Karen for a very hard ‘sort out’ sorted. It’s been a fantastic pleasure dealing with these ladies and enjoyable. I would recommend your company to anyone in need.”
Satisfaction Rating: 10/10
- Kenneth Lavender – Claverley, Shropshire
“Very impressed with the efficiency of this organisation. Efficient paperwork and very efficient action. Claim processed in record time.”
Satisfaction Rating: 9/10
- Stephen and Rita Chapman – Buckingham
“My experience with the company was first class. The staff kept me up to date with the claim. They were very professional and friendly. I am extremely grateful and happy. They succeeded with my claim.”
Satisfaction Rating: 9/10
- Linda Brogan – Nottingham
“I would highly recommend this company as I tried myself with no success. Addlington-West Group got my money back within a couple of months. If I ever wanted to claim money from a credit card would use this company.”
Satisfaction Rating: 9/10
- Margaret Middleton – Carmel, Carmarthenshire
“At last, a company which has done exactly what they offered, and we have been repaid in full after falling foul of scammers. They have achieved two claims for me and kept me informed of progress throughout. Thank you so much, you have rescued us from an endless mine.”
Satisfaction Rating: 10/10
- Marilyn Jope – Cornwall
“It is a very friendly company to deal with. Gave us time and were patient with us. Kept is informed of progress. Very professional and pleasant to deal with.”
Satisfaction Rating: 10/10
- Fiona and Donald Currie – Glasgow
“I am very glad that my doubts were unjustified. Excellent, friendly service resulting in a full repayment.”
Satisfaction Rating: 10/10
- Julie Beckett – Worthing
“Thank you. I was treated very well all through the process, especially as I did not have all the data necessary. I am very grateful indeed.”
Satisfaction Rating: 10/10
- Daphne Davidson – Lisburn, County Antrim
“The lady I had contact with was very helpful and put my mind at rest, sorry I forgot her name! Without your input we would not have had any return on our money. Many thanks.”
Satisfaction Rating: 8/10
- Diane Donaldson – Coventry, Warwickshire
“Thank you so much for making something go smoothly. I felt that I was in safe hands throughout.”
Satisfaction Rating: 10/10
- Terence Deakin – Caldicot, Wales
“Addlington-West Group wrote to us in February 2023 offering their services on a no win, no fee basis to recover funds that we had paid out to the Aegis Group. Having satisfied myself and my wife that this was a legitimate organisation, we engaged their services. Their first attempt at a claim failed and they asked for further details of our experience with Aegis. That was in april 2023--heard no more so assumed that Addlington-West Group had given up. Earlier this month (September) the company phoned and made my day!”
Satisfaction Rating: 10/10
- David and Evelyn Golder – Croydon, Surrey
“We have no hesitation in recommending Addlington-West Group. Professional and efficient [they] communicated well and kept in touch."
Satisfaction Rating: 10/10
- Anne and Stuart Pollard – Wiltshire
“Very professional. Easy to talk to. Can't recommend them highly enough. Would use them again in a heartbeat."
Satisfaction Rating: 10/10
- Judith Forster – Tilston, Cheshire
“Your help, reassurance and efficiency at achieving a successful outcome to the claim were of the highest level. We are so grateful to you. Karen was so good and understanding,. A big thank you."
Satisfaction Rating: 10/10
- Lorna and Richard Sheffield – Launceston, Cornwall
“I was somewhat surprised that Addlington-West Group were able to deal with my claim so professionally and speedily. I was extremely satisfied with all the services offered by Addlington-West Group. I was also very happy with the outcome."
Satisfaction Rating: 10/10
- Philip Clark – Chesham, Buckinghamshire
“I attempted to make a sec 75 claim against my credit card company but without success. They confused me
with questions I could not answer even though I was confident I had a good claim. Fortunately I was
contacted by Addlington-West Group who looked at my claim and pursued it on my behalf with no upfront fees.
They very quickly informed me that we had a sound case which the bank had accepted. I subsequently received full reimbursement plus interest which amounted to a significant amount of money. Addlington-West Group behaved in a very professional and supportive way throughout and constantly kept me informed of the progress. I would recommend their services to anyone in a similar position to ourselves."
Satisfaction Rating: 10/10
- Gerald and Susan Varley – Whitworth, Lancashire
“I would like to take this opportunity of expressing my gratitude and appreciation towards Karen and Maggie for the help and support in working on my behalf and successfully getting a large amount of funds back into my bank account. I would never have managed this without them. I would recommend Addlington-West Group to anyone that is in a stressful situation as this takes it all away. Great work on their behalf and a huge thank you."
Satisfaction Rating: 10/10
- Lesley Hatt – Watford, Hertfordshire